Author: Jim Lahner

VP, Customer Success

  • customer experience

4 Ways eCommerce Improves the Customer Experience

July 21st, 2016|

Did you wake up last night in a cold sweat, sit bolt upright and cry out for yet another earnest blog post on Customer Experience? Me neither. However -- [...]

  • b2b order management

How To Renovate Your B2B Order Management Process

July 14th, 2016|

In today’s frenetic, internet oriented world, running a channel network is one of the hardest management challenges out there.  You have to grow and so do your partners.  But [...]

  • automate your business

The 3 Steps You Need To Take To Automate Your Business

June 16th, 2016|

USa. That’s right: cap U, cap S, lowercase a. It’s a little mnemonic I learned years ago that stands for Understand, Simplify, automate. The capital letters represent relative importance, [...]

Prograde & Support One Experience Continued Success with Four51 OrderCloud

May 17th, 2016|

At the end of the first Pirates of the Caribbean film -- the only good one, by the way -- Captain Barbossa (played by Geoffrey Rush) says: You best [...]

The P2P Solutions Summit: Adults Swim, Kids Out Of The Pool

April 14th, 2016|

The PSDA just concluded its P2P Solutions Summit in uber-cool Nashville, where cover bands playing in the bars on Broadway think nothing of mashing up Metallica, Taylor Swift and [...]

Got B2B2C eCommerce? Why Printers Should Rethink Their eCommerce Strategy

April 11th, 2016|

Dating back over a decade, print distributors have been early adopters of B2B eCommerce.  They embraced the technology to provide ready access to customized products, address high transaction volumes [...]

New Custom Solutions: Modal Window Upgraded

March 30th, 2016|

Modal window solutions are not a new, revolutionary feature by any means, but they continue to provide value to the buying process for businesses. Keep in mind that business [...]

The One Transformation Print Companies Need to Hire Millennials

March 22nd, 2016|

The print industry currently faces a specific challenge: too much wisdom. How’s that for a euphemism for “aging workforce”? Right now the median age for someone in the print [...]

  • customer service

Do We Have A Problem Here, Folks? Customer Service in the Digital Age

February 8th, 2016|

There’s no lack of commentary on customer service in the digital age. Nearly all of it falls into one of two buckets: The digital age is a boon for [...]

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